Returns & Refunds

Can I return the order?

Yes, you can return the shipment within 7 days of receipt. If the size is not suitable and you want to return the item, you can contact us through the contact us page and our team will respond to you as soon as possible to arrange receipt of the shipment from you.

When is an order eligible for return?

Keep the item in its original condition. make sure the packaging is still good. the items aren't used in any way. Under this condition, the item will be returnable without any issues to mention before refund.

How is it ensured that the order is returnable?

Keep the item in its original condition. make sure the packaging is still good. the items aren't used in any way. Under this condition, the item will be returnable without any issues to mention before refund.

How to return the order?

Send us an email by filling out the form on the page, and our team will reply to you within a very short period, not exceeding one day, to organize the process of receiving the order from you via DHL Express.

Who pays for the return shipping?

Unfortunately, our shipping policy covers only the shipping cost to send you the item. therefore, you would have to pay the return shipping costs. We only bear the return costs if the item is incorrect, which rarely happens.

When will I be refunded for the order?

After we make sure that the order is in an excellent condition, we will send the amount via the payment method you used during the purchase (Please note that a return or cancellation fee of 5% of the invoice value will be applicable).

If you have already covered the return shipping cost, we would refund the full amount.

If you haven't covered the return shipping cost, a fee of 100 riyals will be deducted as the cost of returning the order.

Refunds may take anywhere from 1 to 14 business days to be processed and reflected in your account.

Special Note on Footwear Returns: If your order includes footwear and you decide to cancel or return it, please be aware that after two days from the purchase date, the cancellation fee increases to 40%. This is due to our policy of sourcing footwear directly from the manufacturer based on your order, as we do not maintain inventory.

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